Excellent opportunity with a leading financial services company!
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction.
If you're a motivated individual with a strong work ethic, we encourage you to apply.
Location:
2150 W Pinnacle Peak Road Phoenix, AZ 85027
Contract to Hire opportunity: The Company's goal is to hire permanently after 90 days!
TRAINING: 7 weeks- Mon-Fri 8:30am-5pm (Attendance is Crucial!)
Shift Information:
- Once Training is completed shifts range from 2pm-4am (includes weekend work) always 2 days off each week.
- Example: 3pm-11:30pm Sunday/Monday/Wednesday/Thursday/Friday (Tue/Sat OFF)
- Excellent attendance is crucial.
Key Responsibilities:
- Handle inbound calls and provide prompt, accurate, and efficient customer service
- Research and resolve customer issues independently
- Navigate multiple systems and tools to access customer information
- Adhere to strict quality and compliance standards
- Participate in ongoing training and development programs
- Work collaboratively with team members to achieve shared goals
Qualifications:
- 6 months of customer service experience (retail, call center, or similar)
- Strong computer skills, including proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks
- Strong problem-solving and decision-making skills
- Positive attitude and a passion for helping others
What to Expect:
- Fast-paced, dynamic environment: You'll be handling a high volume of calls and resolving customer issues efficiently.
- Ongoing training and development: We'll provide you with the tools and knowledge you need to succeed.
- Opportunities for growth: With hard work and dedication, you can advance your career within our company.
- Competitive compensation and benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
If you're a motivated individual with a strong work ethic, we encourage you to apply.